(according to Chapter I, section 3, part 3, of lgs d. no 206/2005 and any further amendment)
1. Introduction and effectiveness of General Conditions
The following general conditions of sale (hereinafter referred as “General Conditions”) govern any purchase of goods and services made online on www.imercatidigiu.com website (hereinafter referred as “the website”) pursuant to Italian law 206/2005 and any further amendment (hereinafter referred as “Consumer Code”).
The seller of goods and owner of www.imercatidigiu.com website, with registered office in Via Trapani 1/D – 90141 – Palermo - Italy, tax code/ VAT registration number and enrollment at the Register of Companies in Palermo no 06013280828; email: firstname.lastname@example.org (hereinafter referred as “Prezzemolo & Vitale” or “We”).
Any customer who accesses to the website to make purchase of goods (hereinafter referred as “Customer” or “you”) is bound to read the following General Conditions prior to each order. The following General Conditions are available anytime and can be consulted and saved by the link included in the confirmation email.
2. Selection and Order of Goods
Completion of the contract between you and Prezzemolo & Vitale will take place with the acceptance of the order by Prezzemolo & Vitale. We will confirm acceptance of your order by sending a confirmation email including the General Conditions, order number, delivery and billing address, list of products you have ordered with general description and the total amount which includes the costs of delivery. You should check the confirmation email and - in the event there being any errors - you are entitled to bring them to the attention of Prezzemolo&Vitale Customer Care Centre using the following telephone number +39 0917219221 or by replying to the confirmation email, no longer than 6 hours after its reception. After this time no changes to your order will be accepted. Once you place your order, we will check the stock available of goods in order to confirm the acceptance of your order. Should some items be unavailable, Prezzemolo & Vitale Customer Care Centre will suddenly give to you notice via email – the customer is entitled to reply to it in order to delete or confirm the order, no longer than 6 hours after the reception of the email. After this time, your order will be delivered.
Should. Should few items be unavailable, all the items available from you order will be delivered. In any case, you will be refunded the cost of missing items according to the methods of payment you have chosen.
3. Information on Products
Any information on products and detailed barcodes are available on the website.
Product photographs shown, when available, on the website, correspond to its description. Let it be known that any product photograph only aims to show products supplied – they could differ from reality in certain respects such as colour and size.
Should exist any difference between photographs and their description, please rely on the latter.
4. Prices and Shipping
All prices include taxes and are displayed in Euro.
Delivery within Italy: €9,00
Delivery outside Italy: €19,90
5. Payment methods and billing
5.1 Payment methods
You can pay for your shopping either by credit card, PayPal, bank transfer or counterfoil.
· Credit Card
Any of the following cards may be used to pay for your shopping on the website: Visa / Visa Electron
Diners Club International
We kindly advise you to carry out your payment by registering with the bank or other organisation that issued your card. The Prezzemolo&Vitale online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
We allow you the option to store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'. If you do not wish to store our card details with us, you can enter these each time you place an order with the Waitrose online food shopping service.
Once your order is confirmed, you will be forwarded automatically to the PayPal payment system. After having completed the order, you will receive an order confirmation shortly via e-mail.
In case of payment by bank transfer you should make it within three days of your order. In the instance that we do not receive payment, we will render the order cancelled. You might be contacted by Prezzemolo&Vitale Customer Care in order to clarify the reasons for delayed payment.
Our bank details: c/c: PREZZEMOLO & VITALE GROUP S.R.L.
IBAN: IT 59 Q 03268 04604 052933607410
Object: day and order number provided with confirmation email (i.e. "Order 01/01/14 n. 145").
5.2 Purchase order invoicing
Invoice will be issued in case you tick Invoice box before finalising your order. You will be asked to provide your billing address and your tax code/VAT registration number and invoice will be sent to your email address. You are responsible for the accuracy and correctness of the data provided. In case you do not tick Invoice box before finalising your order, you are not entitled to request invoice.
6. Carrying and Delivery
Your order will be delivered to the address specified by you when registering on the website.
Your order will be delivered by express courier (hereinafter referred as “Courier”) from Monday to Friday, excluded on Public or Bank holidays. Prezzemolo & Vitale is not responsible for delays, loss, damage, injuries or any inconvenience beyond the control of the management. In any case, redelivery will be arranged within 7 days of order being placed and confirmed by email.
· Delivery within Italy:
Delivery within Italy will be attempted twice to the address provided. If, in the unfortunate situation no one is available to accept and sign
for your delivery, you will be contacted Prezzemolo & Vitale Customer Sales and Support Centre to arrange an alternative delivery time. Redelivery is subject to availability. If you fail to rearrange delivery, your order will be cancelled ·
Delivery outside Italy:
We offer delivery services from a number of different couriers in order to guarantee the best rates available in your country.
Delivery available countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, Principato di Monaco, United Kingdom, Czech, Romania, Slovakia, Slovenia, Spain (with the exception of Ceita, Melilla and Canary Islands), Sweden, Hungary.
7. Return Policy
You are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. Notice of such cancellation must be given in sending an email to Prezzemolo & Vitale email address: email@example.com and a registered mail to:
c.a. Ufficio Resi e Rimborsi
Prezzemolo & Vitale Group s.r.l.
Via Trapani 1/D – 90141 – Palermo - Italy
Prezzemolo & Vitale Customer Care Service will arrange with you for the goods to be returned.
The right to return products is subject to the following conditions:
I. The products that are returned must not be used, worn, or damaged;
II. As soon as Prezzemolo & Vitale have ascertained that the required conditions for the returns have been met, they will send the Customer an email of confirmation accepting the returns and start the procedure for reimbursing the amount paid for the Products returned within 14 (fourteen) days, respective of the payment method adopted by the Customer, if not otherwise specified.
III. The products must be returned in their original packaging, together with any accessories or instruction manuals;
IV. Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
With referral to your right to return products, you accept that it does not apply to goods liable to deteriorate or expire rapidly such as food products (including wine, spirits and drinks) and cosmetic products. For health and hygiene reasons, please note that your right to return does apply only to products which can be resold afterwards (such as books, gadgets, utensils, etc.)
Should you return to us productsliable to deteriorate or expire rapidly, Prezzemolo & Vitale will return them to you. The cost of returning the goods will be your responsibility.
Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Prezzemolo & Vitale will refund and replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the Prezzemolo & Vitale Customer Sales and Support Centre with any queries.
8. Faulty Goods
If you receive faulty goods, you should contact Prezzemolo & Vitale by email to firstname.lastname@example.org. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us. We will provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.
Please be aware that we ask that faulty goods are reported to us within two months. You are asked to return products liable to deteriorate or expire rapidly their use by date.
Prezzemolo & Vitale has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Prezzemolo & Vitale does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services contained on, distributed through, or linked, downloaded or accessed from this website.
To the fullest extent permitted by applicable laws, Prezzemolo & Vitale hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Prezzemolo & Vitale. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.
Prezzemolo & Vitale will not selling any alcoholic drink to anyone who is not 16 years old or over. By placing an order you confirm that you are at least 16 years old.
Once the alcoholic drink has been delivered, it becomes the recipient's liability.
10. Customer Complaints
Any Customer complaints should be addressed to Prezzemolo & Vitale by email to email@example.com or registered mail to:
c.a. Ufficio Reclami
Prezzemolo & Vitale Group s.r.l.
Via Trapani 1/D – 90141 – Palermo – Italy
11. Online Dispute Resolution (ODR)
If you are a European consumer, from the 15 February 2016 the European Commission released a new online platform to assist you to resolve disputes against online retailers. Please click here for more information.
12. Law and Jurisdiction
Purchase contracts between the Customer and Prezzemolo & Vitale shall be governed by, and construed in accordance with, Italian law. The parties irrevocably agree that the courts of Italy shall have exclusive jurisdiction to settle any dispute, which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the Italian courts.
Pursuant to the article 1341 c.c you acknowledge that you have read and agreed to abide by the terms described above and you are deemed to have entered into an agreement with Prezzemolo & Vitale.